Legal

Refunds and cancelling

Last updated September 15, 2026

The Patient Contact Kit

The Kit is a digital product. You get it as soon as you pay. Stripe shows the price in Canadian dollars at checkout.

You have 14 days from the day you buy the Kit to ask for a full refund. You do not need to give a reason. Email me, and the money goes back to your card within 5 to 10 business days.

To ask for a refund, email harsh@tenbandlogic.com from the email you paid with. The money goes back to the card you paid with.

The 45-Day Chair Test

You pay only for the patients who come in. On day 45, if fewer than fifteen came in, you get money back for every empty chair.

The Night Shift and the Second Counter

If it is not running within seven days, you pay nothing.

If a caller is ever left stuck, with no text to you, no written copy of the call, and no callback, that month is free.

Cancelling

The Recovery Program, the Night Shift, and the Second Counter go month to month after the first 90 days. From then on, you can cancel for any month.

After the first 90 days, you can cancel any time. Email me 30 days before you want to stop. If you stop inside the first 90 days, you pay for the rest of those 90 days, and then it ends. Either way, you keep the letters, the templates, and the records.

When you leave, you keep what the sales pages promise. Clinics keep the letters, the templates, and the records. Rental yards keep the after-hours phone number.

Pausing in winter

From November through March, a rental yard can pause for up to three months. A lower monthly fee holds its number, its setup, and its spot in its market.

If something went wrong

Please email me before you ask your bank to reverse a charge. I answer within 2 business days.